My PageRegarding the Seller / Service Provider
| Company Name | SoroTouch Co., Ltd. |
|---|---|
| Representative | Chairman Chika Yamauchi |
| Address | Maison Sakai 1F, 1-11-17 Fujimi, Chiyoda-ku, Tokyo, Japan |
| Contact | https://www.sorotouch.jp/en/contact/ |
| Business Hours | Monday to Friday, 10:00 AM – 5:00 PM (Excluding weekends, national holidays, and Year-end/New Year holidays) |
Product & Service Details
| E-Student Service Fee | Paid Event Participation Fee | |
|---|---|---|
| Price | Listed on this website and on the purchase screen | Listed on the event information page |
| Payment Method | Credit card (The actual withdrawal date depends on the policies of each card issuer.) | |
| Payment Timing | Charged on the 1st of each month, or when the service is resumed in or after the month following the registration. | Charged upon registration |
| Service Period | Available after registration is completed | Listed on the event information page |
| Application Validity Period | None | Listed on the event information page |
| Cancellation / Refunds | Due to the nature of the product, cancellations and refunds are not accepted after payment is completed. |
Cancellations and refunds may be accepted only during the application period. We do not accept cancellations or refunds after the application period ends. For details, please refer to the event information page. |
| Termination | The service will be terminated on the last day of the month in which the termination process is completed. | None |
| Conditions for handling defective products |
Due to the nature of the product, we cannot accept exchanges for defective products. Support available only if there is a clear defect in the service content. |
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| Additional Costs/Fees besides the sale price | The internet connection environment and communication fees required to apply through this website, use the service, or participate in events, as well as the purchase and maintenance costs of devices, are the responsibility of the customer. Please contact your internet service provider or communication carrier for details about the respective fees. |
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| Compatible devices and Operating Environment | Listed on the FAQ page on this website | Listed on the event information page |
