November System Maintenance

Thank you for using SoroTouch.
We would like to inform you that system maintenance will be conducted on the dates and times below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Date:
Every Tuesday (November 4th, 11th, 18th, 25th, 2025) from 10:00 PM to 2:00 AM the following day (JST)
Every Wednesday (November 5th, 12th, 19th, 26th, 2025) from 3:00 AM to 7:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact:When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, there may be two brief communication interruptions (approximately 1 to 2 seconds each) during the maintenance window, which could result in error responses.
※ Information provided by GMO Payment Gateway
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■ Date: November 4th, 2025 (Tue) and November 10th, 2025 (Mon) and November 11th, 2025 (Tue), from 1:00 AM – 6:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: Several brief interruptions of about 2–3 seconds each may occur during each maintenance window, potentially resulting in error responses during credit card transactions.
※ Information provided by GMO Payment Gateway
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■ Date: November 14th, 2025 (Fri) and November 21st, 2025 (Fri), from 2:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, an error response will occur for approximately one minute during each maintenance period.
※ Information provided by GMO Payment Gateway
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