June System Maintenance

Thank you for using SoroTouch.
We would like to inform you that system maintenance will be conducted on the dates and times below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Date: June 13th, 2025 (Fri) and June 20th, 2025 (Fri), from 2:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, an error response will occur for approximately one minute during each maintenance period.
※ Information provided by GMO Payment Gateway
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■ Date: June 16th, 2025 (Mon), from 1:30 AM – 7:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: During the maintenance period, there may be 2 or 4 instances of communication interruptions, each lasting up to 1 minute, resulting in delayed responses or no response.
※ Information provided by GMO Payment Gateway
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■ Date: June 19th, 2025 (Thur)、June 26th, 2025 (Thur), from 2:00 AM – 4:30 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact ： Several brief interruptions of about 2–3 seconds each may occur during each maintenance window, potentially resulting in error responses during credit card transactions.
※ Information provided by GMO Payment Gateway
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■ Date: June 25th, 2025 (Wed), from 2:00 AM – 4:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact ： When using a credit card issued by UC Card or routed through UC Card, there may be up to two communication interruptions of approximately 15 minutes each, which could result in error responses.
※ Information provided by GMO Payment Gateway
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■ Date: June 25th, 2025 (Wed), from 10:00 PM to 11:00 PM (JST)
■ Affected Services: 【App】 SoroTouch, SoroRoom 【Portal】 MyPage, SoroHome
■ Purpose: Server update for functionality improvements
■ Impact: During the maintenance period, all SoroTouch services will be unavailable.
※ The message “Server is under maintenance” will be displayed.
※ Services will resume after the maintenance is completed.
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