May System Maintenance

Thank you for using SoroTouch.
We would like to inform you that system maintenance will be conducted on the dates and times below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Date: May 9th, 2025 (Fri) and May 16th, 2025 (Fri), from 2:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, an error response will occur for approximately one minute during each maintenance period.
※ Information provided by GMO Payment Gateway
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■ Date: May 14th, 2025 (Wed), from 10:00 PM to 11:00 PM (JST)
■ Affected Services: 【App】 SoroTouch, SoroRoom 【Portal】 MyPage, SoroHome
■ Purpose: Server update for functionality improvements
■ Impact: During the maintenance period, all SoroTouch services will be unavailable.
※ The message “Server is under maintenance” will be displayed.
※ Services will resume after the maintenance is completed.
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■ Date: May 16th, 2025 (Fri) and May 20th, 2025 (Tue) and May 27th, 2025 (Tue), from 1:00 AM to 6:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: During each maintenance period, an error may occur when making credit card payments for approximately 2-3 seconds.
※ Information provided by GMO Payment Gateway
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