FAQ

Materials

Learning

E-Student account

Q1 Which iPad should I purchase?
A.
An iPad (9.7 in) or iPad mini (7.9 in) is the best. The 12.9 in iPad Pro would be too large. In order to download the app, please be sure to have at least 3 gigabyte of space available on the iPad, as well as having the iPadOS updated to at least 13.
Q2Can I use an Android Tablet?
A.
Unfortunately at this time, Android Tablets are not supported. SoroTouch can only be used on Apple iPads.
Q3If I want all of my children to use SoroTouch, do I need to purchase an iPad per child?
A.
It is possible to change accounts within the app, therefore, one iPad will suffice. However, if each child will be working on SoroTouch at the same time, it would be best to have an iPad per child.
Q4Do I need to purchase anything other than an iPad?
A.
E-Students only need an iPad to use SoroTouch. Regular students will be using written tests and SoroTouch boards.
Q5Will an abacus/soroban be used?
A.
No, we do not use abacus/soroban in our curriculum.
Q6From what age can my child start?
A.
As long as your child is able to at least count to 10, can read and write, and can understand video explanations, any age is okay.
The materials have been made to best fit 5 to 8 year olds.
At the lab centers, any children between pre-k and second grade are accepted. Enrollment is accepted up to 6th grade.
Q7Is it possible to attend both SoroTouch and math tutoring classes at the same time?
A.
We recommend that the students do only one at a time. This is because the method of learning, i.e. through imaging and through numerical calculation, is vastly different and may cause confusion when memorizing how to image the abacus/soroban beads. We recommend that if the child is already in a math tutoring class, they should continue with what they are already used to. Otherwise, after mastering SoroTouch, we highly recommend continuing onto math tutoring classes, if choosing to do so.
Q8Can someone who already does soroban/uses an abacus start SoroTouch?
A.
We do not recommend starting SoroTouch if the child has already been going to soroban/abacus classes. This is because the differences in the methods of learning may cause confusion in the child as they learn.
Q9Can adults also learn SoroTouch?
A.
Yes! The app is listed in the App Store, therefore anyone can start SoroTouch. However, we warn that there may be difficulties for adults to start training at a later age, yet it can helps train and keep the brain active.
Q10What is the difference between a Center (regular) student and an E-Student?
A.
The regular students are students that come to our center once a week. The benefits to this is being able to make new friends at the center, learning directly from teachers and getting immediate help for anything students do not understand. Going to the center also encourages motivation and competitiveness for students for their work. There are also written tests and other materials given out only at the centers.
E-Students are students that do not have to attend the center classes. The benefits are being able to work at your own pace for however long and whenever you would like to. However, there may be an issue with motivation to do work. There are over 20 different kinds of games available, therefore there will always be something to do in the app.
We also recommend that both Center (regular) students and E-Students to set the goal to pass the Global Mental Calculation Test.
Q11Is it possible to do SoroTouch abroad?
A.
While SoroTouch can be used anywhere, currently it is only available for Japanese, American, Indian, Australian, Canadan, Hong Kong, Singaporean, Malaysian, Nigerian, New Zealand, Filipino, and South African residents.
Q12 No sound is coming from the SoroTouch app so I cannot use it to study.
A.
A. When no sound is coming from the SoroTouch app, please check the following.
a.Check the iPad’s audio volume by pressing the buttons on the side of the device.
b.Check the iPad’s audio volume by accessing the volume control from the Control Center.
  i.For iOS 12 and newer versions, the Control Center can be accessed by swiping down from the upper right corner of the Home screen. For iOS 11 or older versions, the Control Center can be accessed by swiping up from the lower part of the Home screen.
c.Check from the Control Center whether the iPad is on Mute mode (bell icon).
d.Press the Home Button twice and close the SoroTouch app before relaunching it.
e.Restart the iPad. (Press and hold the On/Off/Sleep button, then slide to power off).
f.Uninstall and reinstall the SoroTouch app. (The learning history data will not be deleted even after uninstalling the app.)
Q13How many missions should I do per a day?
A.
You should clear at least one mission per day. However, we like to encourage students to shoot for three. In addition, flags are assigned to missions randomly.
Q14I never learned how to use an abacus, can my student learn?
A.
You do not have to know how to use an abacus for your student to be able to learn it. SoroTouch is the teacher. Please help your students by encouraging them to practice. If you have any questions, please email us.
Q15Can I register for the GMCT?
A.
Yes, the GMCT is held once per month. Please read more here.
Q16What is the difference between suspension and termination?
A.
Suspending Sorotouch allows for re-entry, if chosen to do so. Terminating from SoroTouch does not allow for re-entry.
Q17How do you suspend SoroTouch as an E-Student?
A.
1. Sign in to My Page
2. Click your name in the upper right-hand corner → Account settings
3. Child status change → Change status to [suspend]
If you change the status to [suspend], you will be able to access the app for the current month, but not the following months.
Q18How do you terminate from SoroTouch as an E-Student?
A.
1. Sign in to My Page
2. Click your name in the upper right-hand corner → Account settings
3. Follow the Application Withdrawal procedures
Q19How can I add new students to my account?
A.
1. Go to My Page.
2. Click the account name, and “account settings”.
3. “Under Edit Child Information”, click “Add Child Information”.
The free trial is available for the students that you would add. Be careful to cancel the trial on the last day to avoid billing if you decide to not use SoroTouch for the student in question.
Q20How do I change my email address?
A.
1. Go to My Page.
2. Click the account name, and “account settings”.
3. Click “Change Email Address”.
Q21My free trial as an E-Student has already expired.
A.
SoroTouch’s free trial period starts from the day of your registration and ends on the last day of the same month. As such, registering at the end of the month gives you only a few days to enjoy SoroTouch for free. Please be aware that you will be charged for using the app on the first day of the following month.
It is encouraged that you register to use the SoroTouch app at the beginning of the month so you can enjoy the app for a longer time.
Q22If I am a net student, can I become a classroom student?
A.
YES! You can become a classroom student. Learning history and stage are not affected. Please email us for help becoming a classroom student. To avoid double billing, the transfer will have to happen at the end of the month.